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Reading E-mail


How do I read a message?

Each time you login, www.com will automatically check for new mail (assuming you are storing your e-mail in your Web mailbox). Once you've logged in you will be able to see how many messages are in your Inbox, in the box to the right of your folders.

  1. Click on the Inbox link under "Folders"
  2. New messages will be shown in your Inbox in bold type.
  3. Click on the subject of the message you want to read. To view another message you can click on the arrows on either side of the Message counter at the bottom right hand corner of the box where your messages are displayed.

Will new mail show up in my inbox immediately?

New mail will immediately show up in your inbox as it is received. However, you browser may not automatically refresh your Inbox. If you need to refresh, you can click on your Inbox folder, or use your browser's Refresh button.

How do I reply to a message?

To reply to a message received in your webmail Inbox, select the message you would like to reply to and click Reply, above the box where messages appear. Compose your message. If you need help doing this, please consult the section on writing e-mail. When you are done composing your message, click "Send the message now."

How do I create new folders?

Click "Settings" if you are not already in the Settings menu. Click the "Folders" tab. Enter a new folder name at the bottom of the page, in the "Folder Name" field. Click "Create".

How do I block e-mail?

You cannot block e-mail, but you can sort unwanted e-mail into a Junk or Spam folder. This will allow you to read any wanted e-mail that has been mistakenly sorted by your "junk" filter, as this can sometimes happen.

How do I print a message?

Select the message you want to print from your Inbox. Click "Print" above the message box, and you will be presented with the printing options dialogue box.

Can anyone else read my private e-mail?

No. Only you can read e-mail from your account, which is password protected.

If you are using a computer that is shared by many people, you should log out after each session.

It is also a good idea to change passwords regularly, minimising the risk of someone guessing your password. The most secure way to form a password is to use a combination of bother uppercase and lowercase letters as well as numbers and punctuation, and use at least six characters. Your password should only be known to you and no one else, and should be something you can easily remember. Staff at www.com will not ask you for your password.

Can I restore a message after it has been deleted?

Yes. Deleted mail is sent to your Trash folder, which is saved when you logout. To move a message back to your Inbox or another folder, click the "Move-to" drop-down menu, which is above the message box, and select the folder you would like ot move the message to.

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